Getting help

Check this first

Settings, System health tells you whether the background work, the mail, the payment connection and the live connection are all running. A red line there explains most odd behaviour.

Tools, Mail log shows every mail your shop sent, whether it arrived, and lets you send it again.

Reach us

Mail us. Include your shop's address and, if it is about one order, the order number. We can look at your shop with you.

Something urgent during a stream is worth a message on the channel we agreed, not a mail.