Refunds and returns

Open the order and press Refund. Choose the whole order or an amount, and say why.

What happens:

• The money goes back through the payment provider, to the same method the buyer used.
• A credit note is made, numbered in sequence with your invoices.
• Stock returns to the batch it came from, so your value and your margin stay right.
• The buyer gets a mail.

A refund started in your Mollie dashboard instead of here is picked up automatically, so your books match either way.

Points and coupons used on that order are handled with it: points come back to the buyer's balance and the coupon's use is released.